RETURN POLICY
You have the right to return (part of) your order within 14 days of receipt.
Return Conditions:
- Items must be unworn, unwashed, and with all original tags attached.
- Items showing signs of wear or damage will not be accepted.
Return Address:
You can return your items at your own expense via any post office to our warehouse at the following address:
PROMISE LOGISTICS BV
Attn: Quotrell Returns Department
Flight Forum 2500, (Industrial No. 5872)
5657DZ Eindhoven, Netherlands
Important:
- Please keep your shipping receipt (including track & trace information) safe. We do not send a confirmation when your return has arrived at our warehouse.
- We only process returns that are delivered directly to our warehouse. Packages left at service points will not be collected or processed.
Return Processing:
- Once received, it may take up to 7 business days for your return to be processed and refunded. You will receive an email notification once the refund has been initiated.
- Your refund will be issued using the same payment method you used for the purchase. Depending on your bank, it may take a few days for the funds to appear in your account.
Delays:
- During holiday and sale periods, return processing may take longer due to high volumes in our warehouse and delivery delays.
Important:
- Quotrell is not responsible for return shipments that, for any reason, do not arrive at our warehouse.
Last updated: Nov 05, 2024, 12:34
