Política de privacidad
This Privacy Policy sets out the types of personal data Quotrell, a limited company incorporated in the Netherlands,
may collect about you when you interact with us and explains how we process your personal data. References in this
Privacy Policy to “Quotrell,
” "we,
" "us,
" or "our" are to Quotrell.
This Privacy Policy applies if you are a visitor to our websites or social media pages, if you purchase any products from
Quotrell. We may collect, use, store, and transfer different kinds of personal data about you when you visit our
websites or social media pages, register for an online account with us, join our loyalty program, contact us, subscribe
to our newsletter, purchase any of our products, or when you register an account.
Quotrell is the “data controller” in respect of your personal data for the purposes of data protection legislation. We are
responsible for deciding how we hold and use personal data we collect or receive about you. We respect your privacy
and are committed to protecting your personal data. We will ensure that your personal data is stored and used in
accordance with this Privacy Policy.
Please read this Privacy Policy carefully. This Privacy Policy may change from time to time. We will regularly review this
Privacy Policy, and any updates we make will be posted on our websites. We encourage you to frequently check this
page for any changes to stay informed about how we are collecting and processing personal data about you.
This Privacy Policy has been drafted with brevity and clarity in mind. It does not provide exhaustive detail on all aspects
of our collection and use of personal data. However, we would be happy to provide any additional information or
explanation upon request. If you have any questions or concerns about any of your personal data or information
contained within our privacy policy, please contact us using the details below.
Our website is not intended for children (anyone under the age of 18), and we do not knowingly collect data relating to
children. No one under age 18 may provide any information to or on the website. We do not knowingly collect personal
information from children under 18. If you are under 18, do not use or provide any information on this website or
through any of its features, register on the website, make any purchases through the website, use any of the
interactive or public comment features of this website, or provide any information about yourself to us, including your
name, address, telephone number, email address, or any screen name or username you may use. If we learn we have
collected or received personal information from a child under 18, we may delete that information. If you believe we
might have any information from or about a child under 18, please contact us at support m
@quotrell.co
How to contact us
The person responsible for data protection matters within our organization is the Chief Digital Officer, who can be
contacted at .
support@quotrell.com
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise any
of your rights over your data as set out in section 12 below, please do not hesitate to contact us by one of the following
methods:
1/10By post: at our registered office:
Quotrell B.V.
Gerard Noodtstraat 44
6511 SX Nijmegen
Netherlands
By email: support@quotrell.com
3. What Data Do We Collect?
Personal data is any information about an individual from which that person can be identified. It does not include data
where the identity has been removed (anonymous data).
Whenever we collect, store, use, disclose, or delete your personal data, this is referred to as processing your personal
data. As a website user, visitor, customer, we will process different kinds of personal data about you which we have
grouped together as follows:
Identity Data:
Data which identifies you, including your name, title, username, date of birth, and gender.
Contact Data:
numbers.
Your contact details such as your billing address, delivery address, email address, and telephone
Purchase Data:
Information concerning the products you have purchased from us, including how frequently you
purchase from us, whether you have used any discount or gift card codes or other offers, which products you have
purchased, how much you have spent with us, and information relating to your membership of our members' reward
program, Quotrell Prestige, including how many Quotrell Prestige points you have collected and which rewards tier you
are in.
Security Data:
For your security, we keep an encrypted record of your login password.
Customer Service Data:
Information relating to your interactions with our customer service team by email, phone,
WhatsApp, online chat, or by post, or by submitting an enquiry form on our website or contacting us via our social
media pages. For example, information you provide when you make a general enquiry, ask us for product advice, or, in
the unfortunate case, when you need to complain to us.
Financial Data:
details.
Data we collect if you purchase a product from us, such as your bank account and payment card
Review Data:
you provide feedback to our customer service team.
Information you provide to us when you review our products or services, such as via Trust Pilot, or when
2/10Marketing Data:
Data we capture when you sign up to receive our newsletter or other marketing communications,
including your preferences regarding how we contact you, opt-out data, and any vouchers or other offers we have sent
you, as well as data on how you respond to and interact with our marketing communications.
Technical Data:
Electronic information that is automatically logged/stored by processing equipment, including details
of the device(s) you use to access our services, internet protocol (IP) address, your login data, browser type and
version, time zone setting and location, country and telephone code where your device is located, browser plug-in
types and versions, operating system and platform, and other technology on the devices you use to access our
websites or open our emails.
Usage Data:
Information about how you use our website, including how you navigate and interact with our website,
which pages and products you view, the time spent on our website, information about your previous visits, the
advertisements you view and click on, the contents of your shopping basket, products on your wish list, and any search
terms you enter. We also collect data about how you arrive at our websites (e.g., through a search and the search
keywords used).
Social Media Data:
Data you provide to us directly about your social media accounts or which we have access to when
you connect with us, like or follow our social media accounts, including your social media handle, photograph, date of
birth, location, occupation, interests, and other information and content you make available via your social media
accounts.
We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated
data could be derived from your personal data but is not considered personal data in law as this data will not directly or
indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users
accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so
that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in
accordance with this Privacy Policy.
We do not collect any special categories of personal data about you (such as information about your health, race,
political opinions, religious beliefs, or sexuality). Nor do we collect any information about criminal convictions and
offences.
4. When Do We Collect Your Data?
We collect your data in the following situations:
Direct Interactions:
We collect personal data directly from you when you interact with us or correspond with
us via our websites, by email, WhatsApp, online chat, by post, or on social media. This includes personal data
you provide when you:
Visit our website;
Create an account on our website;
Become a member of Quotrell Prestige, our members' rewards program;
Place an order for any of our products;
Subscribe to receive our marketing communications;
Engage with us on social media, such as by following us, liking our posts, commenting on our posts, or
sending direct messages;
Contact us by any means, including filling out an enquiry form on our website or by sending us an email;
Give us feedback or respond to our request for feedback;
3/10Request marketing to be sent to you;
Enter a competition, promotion, or survey; or
Comment on or review our products.
Automated Technologies or Interactions:
When you interact with our website our systems will automatically
collect information about your equipment, browsing actions, and patterns. We collect this personal data
(namely Technical and Usage Data) by using cookies, tracking pixels, server logs, and other similar technologies.
Please see the section on Cookies below and our Cookies Policy at
https://www.quotrell.com/pages/terms#heading-cookie. We also collect information using a pixel contained in
our marketing emails. We use this information when you interact with our website, and our emails to improve
our website content, recommend products of interest to you, and tailor our marketing communications to you.
Other Third Parties:
We may also receive personal data about you from various third parties as outlined below:
Our third-party ecommerce website provider (currently Shopify), whose services enable us to process
electronic orders and payments for products, our third-party app provider (currently Venn Apps), and other
providers of technical, payment, and delivery services.
Our third-party fraud and abuse detection provider (currently Signifyd Inc.) to help detect and prevent
fraudulent transactions on our website. Signifyd uses machine learning technology (artificial intelligence) to
analyze whether or not a transaction is fraudulent and to recommend whether it should be declined or
approved. We use their recommendations to assist us in making our decision on whether to accept an
order. If we decide to refuse your order and you are dissatisfied with our decision, please contact us using
the contact details in section 2 above. For more information on Signifyd’s processing of your personal data,
https://www.signifyd.com/privacy/
please see their privacy notice at .
Analytics providers such as Google Analytics, Shopify Analytics, and Apple’s App Analytics, who provide us
with Technical and Usage Data.
Advertising networks such as Google Ads and Facebook, who provide us with Technical and Usage Data.
Operators of social media platforms including Facebook, Instagram, Twitter, LinkedIn, YouTube, and TikTok,
which may be based outside of the UK and EEA.
Review platforms such as Trustpilot, who may provide Review Data.
5. How and Why We Use Your Personal Data
We will only use your personal data when the law allows us to do so. The legal basis will vary depending on the reason
for collecting your personal data, and sometimes we may rely on more than one legal basis for processing your data. If
you need more information about how we use your personal data and which legal basis we rely on, please contact us.
Below is a summary of the legal basis we rely on to use your personal data, along with practical examples:
1. 2. 3. Performance of a Contract:
We process your data when you purchase products from us to manage and
deliver your order, including processing payments. This may involve processing your Identity, Contact,
Purchase, Customer Service, and Financial data. We also rely on this basis to manage your membership in
Quotrell Prestige, our loyalty program.
Consent:
We may send you marketing communications via email or SMS if you have opted in to receive these.
Our marketing email provider tracks your interactions with our emails (e.g., delivery, opening, clicking) to tailor
content to your interests. You can opt-out of email tracking and marketing communications at any time by
using the 'unsubscribe' link or contacting us. For more information on the 'soft opt-in'
, please see the section
on legitimate interests below.
Legal Obligations:
We are required to process your personal data to comply with legal and regulatory
obligations, such as anti-money laundering laws and consumer contracts legislation. This may involve
processing your Identity, Contact, Purchase, Security, Financial, and Technical data.
4/104. Legitimate Interests:
We may process your personal information (including Identity, Contact, Customer
Service, Review, Marketing, Purchase, Technical, Usage, and Social Media data) to understand your
preferences and needs, enabling us to send you relevant marketing communications. Our legitimate interests
include:
Managing our relationship with you and notifying you of changes to our terms and conditions or this Privacy
Policy.
Promoting our products and business via our website, email, and social media.
Personalizing our marketing to enhance your experience.
Using the 'soft opt-in' to send you direct marketing if you have not opted out.
Managing the Quotrell Prestige loyalty program, including communication regarding your membership and
points.
Responding to queries, refund requests, and complaints.
Operating our clothing retail business to further our interests and profitability.
Improving our products, services, website.
Processing orders and managing payments.
Sending you surveys and feedback requests to improve our offerings.
Administering and protecting our business and website.
Maintaining accurate business records.
Protecting our financial interests and managing legal claims.
Ensuring compliance with relevant terms and conditions.
Preventing fraud and detecting crime.
If you have any questions or require more information about how we process your personal data, feel free to reach out.
6. Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably believe that we
need to use it for another reason that is compatible with the original purpose. If we intend to use your personal data for
an unrelated purpose, we will inform you and explain the legal basis that allows us to do so. We may process your
personal data without your knowledge or consent when this is required or permitted by law.
7. If You Fail to Provide Personal Data
If we need to collect personal data from you to comply with legal obligations or to fulfill a contract we have with you,
and you do not provide that data when requested, we may not be able to perform the relevant contract (for example,
delivering your products or processing your payment). In such cases, we may have to cancel the relevant contract.
8. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used,
accessed without authorization, altered, or disclosed. Your personal data is accessible only to authorized personnel at
Represent who require access to fulfill their duties. All staff with access to your personal data will process it only in
accordance with our instructions and are subject to a duty of confidentiality.
We also have procedures in place to address any suspected personal data breaches and will notify you and any
applicable regulator of a breach when legally required.
However, please note that the transmission of information via the internet is not completely secure. While we do our
best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any
transmission is at your own risk. Once we receive your information, we will employ strict procedures and security
features to prevent unauthorized access.
9. How Long We Will Keep Your Data
5/10We will retain your personal data only for as long as is reasonably necessary to fulfill the purposes for which we
collected it, including satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the nature and sensitivity of the data, the
potential risk of harm from unauthorized use or disclosure, the purposes of processing, and applicable legal
requirements.
For marketing consents, we may ask for your updated consent if we have not heard from you in a while to confirm your
interest in receiving our emails or texts. If you choose to opt-out, we will keep a record of this alongside your contact
details to ensure that we do not send you marketing communications in the future.
In some cases, we may anonymize your personal data (so that it can no longer be associated with you) for research or
statistical purposes, allowing us to use this information indefinitely without further notice to you.
We will not be liable for any deletion of personal data carried out in accordance with our data retention policy.
10. Who Do We Share Your Data With?
We may share your personal data with the following third parties to perform a contract with you, comply with legal
obligations, pursue legitimate business interests, or where you have given consent:
Third parties supporting our website, including our ecommerce provider (Shopify) and app provider (Venn
Apps).
Our third-party warehouse provider (currently Bleckmann Logistics).
Delivery couriers and returns carriers (currently ReBound and Happy Returns).
Third-party payment providers and ‘buy now pay later’ services such as Stripe, Klarna, Clearpay, Afterpay,
PayPal, ApplePay, and Mollie.
Accounting software providers (currently Xero and Oracle NetSuite).
Marketing and advertising providers like Klaviyo, Ometria, and Yotpo SMS Bump.
Data analytics companies such as Google Analytics and Shopify Analytics.
Social media platforms and search engines (Facebook, Instagram, Twitter, LinkedIn, YouTube, TikTok, Google)
to show you relevant products while browsing.
In the event of a merger, divestiture, restructuring, or sale, your data may be transferred as part of our assets.
Other companies for fraud protection and risk reduction, including HM Revenue & Customs, police, regulators,
and public bodies.
Professional advisers such as lawyers, bankers, auditors, and insurers.
Courts and government agencies in compliance with legal processes.
Our group companies for reporting activities, business operations, and system support.
We require all data processors to respect the security of your personal data and to treat it according to the law. We do
not permit them to use your personal data for their own purposes and only allow processing in accordance with our
instructions.
In certain cases where we share data with third parties, such as HMRC, those parties may also be controllers of your
personal data. We are not responsible for how other data controllers manage or process your information. Please
contact those third parties for details on their data practices.
Your data will also be shared with Signifyd Inc., which provides us with fraud and abuse detection services. For details
on what personal data Signifyd collects and how it uses that data, please refer to their privacy notice at
Signifyd
Privacy Notice
.
11. International Transfers
6/10If we need to transfer your data outside the UK or the EEA, we ensure your data receives essentially equivalent
protection as if it were processed within the UK or EEA by implementing at least one of the following safeguards:
We will transfer your personal data to countries that have been recognized as providing an adequate level of
protection for personal data by UK adequacy regulations (for data transfers from the UK) or EEA adequacy
regulations (for data transfers from the EEA).
In some cases, we will take steps to ensure that the recipient provides an adequate level of protection for the
rights and freedoms of data subjects regarding the processing of personal information and that appropriate
safeguards are in place to comply with data protection legislation. If you want further information on these
arrangements, please contact us.
12. Your Rights Over Your Data
You have certain rights concerning the personal data that we process about you (where we are the data controller,
meaning we determine the purpose and means of processing):
The right to request access to your personal data that we hold and receive certain information relating to that
data.
The right to ask us to rectify inaccurate data or complete incomplete data.
The right to receive or request that your personal data be transferred to a third party in a structured, commonly
used, and machine-readable format (this right only applies to automated information that you initially provided
consent for us to use or where we used the information to fulfill a contract with you).
The right to request the erasure of personal data if it is no longer necessary for the purposes for which it was
collected or processed, or if you have successfully objected to processing (please note that we may not always
be able to comply with your erasure request for specific legal reasons, which will be communicated to you if
applicable).
The right to object to our processing of your personal data in certain circumstances, including the right to
request that we not process your personal data for marketing purposes.
The right to restrict the processing of your personal data, for example, if you wish us to verify the accuracy of
the data or if you have objected to our use of your data while we verify whether we have overriding legitimate
grounds for processing it.
Where we process personal data relating to you based on your consent, you may withdraw your consent at any
time (this will not affect the legality of any processing carried out prior to the withdrawal). If you withdraw your
consent, we may not be able to provide certain products or services to you.
If you wish to exercise any of the above rights, please contact us.
We may ask you to verify your identity if you make a request to exercise any of your rights. This is a security measure to
ensure that personal data is not disclosed to anyone who is not entitled to receive it. We may also contact you for
further information to expedite our response. You will not be charged a fee to access your personal data (or to exercise
any other rights). However, we may charge a reasonable fee if your request is clearly unfounded or excessive.
Alternatively, we may refuse to comply with your request in such cases.
We will strive to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if
your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you
updated.
13. Marketing Preferences
You have several options for stopping direct marketing communications from us:
Click the ‘unsubscribe’ link in any email, or text ‘STOP’ in response to any SMS message we send you.
Contact us via email at support@quotrell.com.
Please note that you may continue to receive communications for a short period after changing your preferences while
our systems are updated.
14. Cookies
7/10Our website use cookies to distinguish you from other users. This helps us provide a good experience while browsing
our website and allows us to improve our website, products, and services. For more information on how cookies work,
please visit and www.cookiecentral.com www.allaboutcookies.org
. We are not responsible for the content of third-
party websites.
To learn more about the cookies we use and why, please see our Cookie Policy.
You can set your browser to refuse all or some cookies or to alert you when websites set or access cookies. The above
websites provide guidance on how to do this. If you disable or refuse cookies, please note that some parts of our
website may become inaccessible or not function correctly.
To opt out of being tracked by Google Analytics across all websites, please visit
https://tools.google.com/dlpage/gaoptout
.
You can also use your social media platforms and their privacy settings to adjust your preferences regarding cookies
https://www.facebook.com/help/568137493302217
and tracking. For Facebook/Meta, please see: .
Targeted Advertising:
You can opt out of receiving targeted advertising from members of the following schemes:
Network Advertising Initiative
Your Online Choices
Cookies that allow us to identify you are considered personal data. We will only use cookies that capture personal data
where we have a legal basis for doing so. The information obtained from cookies, to the extent it is considered personal
data, will be used by us in accordance with our Privacy Policy.
15. Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling
those connections may allow third parties to collect or share data about you. We do not control these third-party
websites and are not responsible for their privacy statements. When you leave our website and we encourage you to
read the privacy policies of every website you visit.
16. How to Complain
If you are unhappy with how we have used your personal data, please let us know by emailing us at
support@quotrell.com.
You have the right to make a complaint at any time to the Dutch Data Protection Authority (Autoriteit
Persoonsgegevens), the supervisory authority for data protection issues in the Netherlands (
www.autoriteitpersoonsgegevens.nl
). However, we would appreciate the opportunity to address your concerns before
you approach the Dutch Data Protection Authority, so please do contact us first, and we will do our best to resolve
your complaint.
17. Changes to your data
It is important that the personal data we hold about you is accurate and current. Please let us know if your contact
details change during your relationship with us. You have the right to correct any information we hold about you that
you think is wrong or incomplete. Please contact us if you want to do this.
COOKIES POLICY
This Cookie Policy explains what cookies Quotrell may set when you use our websites or apps.
Our use of cookies
Our websites and apps use cookies to distinguish you from other users. This helps us to provide you with a good
experience when you browse our websites or use our apps and to improve our sites, products, and services. To find out
more about how we use cookies, please take a few moments to read this Cookie Policy.
What are cookies?
A cookie is a small data file that is stored on your browser or the hard drive of your computer (or another electronic
device). More information about cookies can be found at and www.allaboutcookies.org www.cookiecentral.com
. Please
note we cannot be responsible for the content on external websites.
8/10We use cookies for the reasons set out below. Some of the functions that cookies perform can also be achieved using
similar technologies (for example, tracking pixels, tags, and server logs). References to ‘cookies’ in this Policy include
references to these other technologies.
The types of cookies we use
We use the following cookies:
Strictly necessary cookies:
These cookies are essential for the operation of our websites or apps. They include,
for example, cookies that enable you to log into your account, use a shopping cart, or make use of e-billing
services.
Analytical or performance cookies:
These allow us to recognize and count the number of visitors and to see
how visitors move around our websites or apps when they are using them. This helps us to improve the way our
websites and apps work, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies:
These are used to recognize you when you return to our websites or apps. This enables
us to remember your preferences (for example, your choice of language or region).
Targeting cookies:
These cookies record your visit to our websites or apps, the pages you have visited, and the
links you have followed. We will use this information to make our websites/apps and our advertising and
marketing communications more relevant to your interests. We may also share this information with third
parties for this purpose.
We do not require your consent to use strictly necessary cookies. We request your consent before using analytical or
performance cookies, functionality cookies, or targeting cookies.
You can find more information about the individual cookies we use and the purposes for which we use them in the
table at the end of this Cookie Policy.
Third-party cookies
We use cookies from third parties on our websites and apps over which we have no control. These third-party cookies
are strictly necessary, analytical, or targeting cookies. You can find more information about these third-party cookies in
the table at the end of this Cookies Policy. You can also find out more information on cookies provided by the following
third parties at the links set out below:
Shopify
AddThis
Facebook/Meta
AdRoll
We use a pixel contained in our emails to track whether they are opened and which features people click on. This
means that we can send you email content that’s more relevant and tailored to you. You can easily opt out of our
marketing emails at any time. Please see our privacy notice at Privacy Policy.
Changing your cookie preferences
You can change your cookie preferences at any time by visiting Cookie Preferences to manage the use of cookies.
You can block cookies by activating the settings on your browser that allow you to refuse the setting of all or some
cookies. To find out how to do this, visit www.allaboutcookies.org
. However, if you use your browser settings to block
all cookies (including strictly necessary cookies), you may not be able to access all or parts of our website, and your
experience of our website may be impaired.
Google Analytics:
To opt out of being tracked by Google Analytics across all websites, please visit
https://tools.google.com/dlpage/gaoptout
.
You can also use your social media platforms and their privacy settings to adjust your preferences on cookies and
https://www.facebook.com/help/568137493302217
tracking. For Facebook/Meta, please see: .
Targeted Advertising:
from members of those schemes:
The following are opt-out schemes that allow you to opt out from receiving targeted advertising
9/10 9/10Network Advertising Initiative
Your Online Choices
More about your privacy:
Cookies that allow us to identify you will be considered to be personal data. We will only use
these cookies, which capture your personal data, where we have a legal basis to do so. The information we obtain from
the use of cookies will, to the extent that it is considered to be personal data, be used by us in accordance with our
Privacy Policy.
Third-party websites
When we include links on our website to other websites, please bear in mind that these third-party websites will have
their own privacy and cookie policies that will govern the use of any information you submit on those websites. These
third-party websites may set their own cookies that capture your personal data. We recommend you read their policies
as we are not responsible or liable for the actions of any third parties.
Contact
If you have any concerns or require any further information, please do not hesitate to contact us at
support@quotrell.com or at Gerard Noodtstraat 44 , 6511 SX Nijmegen Netherlands.
This Cookie Policy was last updated on November 5th, 2024.
