You have the right to return (part of) your order within 14 days of receipt.

Return Conditions:

• Items must be unworn, unwashed, and with all original tags attached.
• Items showing signs of wear or damage will not be accepted.

Return Address:
You can return your items at your own expense via any post office to our warehouse at the following address:

Promese Logistics - Quotrell Retouren
Flight Forum 1500
5657 EZ Eindhoven, NL

Important:

• Please keep your shipping receipt (including track & trace information) safe. We do not send a confirmation when your return has arrived at our warehouse.
• We only process returns that are delivered directly to our warehouse. Packages left at service points will not be collected or processed.
  

Bundles & multi-buy offers

• Bundle and multi-buy discounts (for example "2nd pair 50% off") apply only when you keep all items in the offer.
• If you return one item from a bundle and keep the other, the discount no longer applies. We refund the lower (discounted) item price, and the item you keep is charged at its full regular price.
  
  Example: you buy 2 pairs for €58.50 (€39 + €19.50). If you return one pair and keep the other, you are refunded €19.50, and the pair you keep is charged at the full €39.
  
  
• If you return the complete bundle (all items together), you are refunded in full.
• Refunds are only issued for returns that are requested and authorized in advance and received at our warehouse.

Delays:

• During holiday and sale periods, return processing may take 2-3 days longer due to high volumes in our warehouse and delivery delays.

Important:

• Quotrell is not responsible for return shipments that, for any reason, do not arrive at our warehouse.

Last updated: Nov 11, 2025, 17:01